As businesses become increasingly dependent on technological advances each year, the need for well-trained IT professionals also continues to increase. American National University’s Network Support Associate degree program can help prepare you for a successful entry-level career in information technology. You can possess skills in computer hardware, software, and Local and Wide Area Networking. Along with this, you can learn basic and advanced server configuration, server management, and security, as well as emerging virtualization and server cloud technologies.
Coursework in the Network Support Associate degree program will give you relevant skills in core areas. You will be able to:.
Through American National University’s progressive learning format, you can immediately use your Network Support education to join other programs. Students can begin in our Network Administration bachelor’s degree program or our Cybersecurity bachelor’s degree program.
Distance = Synchronous video & asynchronous online learning.
See our eLearning page for details on our exciting and innovative course delivery methods.
Check out our “Not-What-You-Would Expect” Guide to Technology to learn more about this high-demand field.
96 credit hours required/192 quality points required. All courses are 4 credit hours
Program Core (Required) 72 total credit hours required
COM151 The Microsoft® Office
4 Credit Hours
This is an introductory course that provides a comprehensive study of The Microsoft® Office. This course is a combination of lecture and hands-on training.
CS105 Introduction to Relational Database Management Systems
4 Credit Hours
This course provides a vendor-neutral survey of Relational Database Management Systems Technology. Students will study the relational model and relational design including E-R diagramming and normalization techniques. The course introduces the student to Query-By-Example (QBE) and Structured Query Language (SQL) and introduces the fundamentals of database administration and management, data integrity and data security.
CY200 Security+
4 Credit Hours
(Prereq.– IT110 and IT111) This course provides students with the knowledge and skills necessary to understand the core concepts of computer and network security. This course explains key security concepts including understanding threats to a computing infrastructure, securing a network infrastructure, understanding encryption technologies, securing communication and applications, and responding to security incidents. This course is designed to help prepare students for the CompTIA Security+ Certification Examination.
IT100 Electronics and Systems
4 Credit Hours
Students taking this course will obtain a background in digital electronics, digital devices, digital circuits, safety, digital security, and will obtain an introduction to networking.
IT101 Implementing &Troubleshooting Operating Systems Technology
4 Credit Hours
(Prereq.—IT100) This course is designed to prepare students for the CompTIA A+ Certification software examination. Topics include operating system fundamentals; operating system architecture; comparison of operating systems; the boot process; installing, configuring, supporting, and upgrading operating systems; diagnosing and troubleshooting operating systems, and file systems. Students will also be introduced to networking, hard drive support, and Internet concepts and configurations as related to operating systems. At the conclusion of the course students will sit for the CompTIA A+ Certification software examination.
IT102 Computer Hardware Technology
4 Credit Hours
(Prereq.—IT100) This course is designed to prepare students for the CompTIA A+ Practical Application Hardware Certification examination. Students taking this course will develop the knowledge and hands-on skills necessary to install, troubleshoot, service, and support microcomputer hardware. At the conclusion of the course students will sit for the CompTIA A+ Hardware examination.
IT110 Network I
4 Credit Hours
(Prereq.—IT101) Students taking this course will prepare for the CompTia Net+ certification. The will use their knowledge of networking technology for local area networks (LANS), wide area networks (WANS), and the Internet.
IT111 Network II
4 Credit Hours
(Prereq.— IT110) Students taking this course will obtain an understanding of networking technology for local area networks (LANS), wide area networks (WANS), and the Internet. As well as prepare them for the CompTia NET+ certification.
IT220 CISCO I
4 Credit Hours
(Prereq.—IT110, IT111) Students taking this course will obtain a strong foundation in each aspect of computer networking. This course aligns with the objectives in the ICND1 blueprint from Cisco Systems.
IT221 CISCO II
4 Credit Hours
(Prereq.—IT220) Students taking this course will obtain a strong foundation in each aspect of computer networking. This course aligns with the objectives in the ICND2 blueprint from Cisco Systems.
IT230 Helpdesk Remote Services
4 Credit Hours
(Prereq.—IT111) Students completing this course will be able to understand concepts that a service and help desk use to solve simple to complex computer and server issues. These issues will be addressed using phone, remote services, and face to face interaction. Upon completion of the course the student will have also acquired skills necessary to measure performance and manage a service and help desk environment.
NET205 Windows Server Administration I
4 Credit Hours
(Prereq.—IT111) This course provides students with a broad understanding of Microsoft Windows Server 2016 as well as the knowledge and skills necessary to plan, implement, administer, and troubleshoot Windows Server 2016 in an Active Directory domain environment.
NET227 Network Server Installation and Configuration
4 Credit Hours
(Prereq.—NET205) Students taking this course will build the skills and knowledge necessary to implement a core Windows Server 2016 infrastructure in an enterprise environment. This course focuses on implementing, managing, maintaining, and provisioning services and infrastructure using Windows Server 2016. It covers the initial implementation and configuration of core services, such as Active Directory Domain Services, networking services, and Hyper-V configuration.
NET228 Network Server Core Services
4 Credit Hours
(Prereq.—NET205) Students taking this course will build the knowledge and skills necessary to implement a core Windows Server 2016 infrastructure in an enterprise environment. This course focuses on mastery of core services such as user and group management, network access, and data security.
NET229 Network Server Advanced Services
4 Credit Hours
(Prereq.—NET205) Students taking this course will build the skills and knowledge necessary to implement advanced Windows Server 2016 Services in an enterprise environment. This textbook focuses on mastery of fault tolerance; load balancing, failover clustering, certificate services and identity federation.
NET298 Network Administration Certification and Career Success
4 Credit Hours
(Prereq.– To be taken in the final term) This course is designed to prepare students for success on Microsoft Certification Examinations 70-740: Installation, Storage, and Compute with Windows Server 2016, 70-741: Networking with Windows Server 2016 and 70-742: Identity with Windows Server 2016 through structured classroom review and testing to assess the student’s recall understanding and ability to apply the material presented throughout the program. This is a capstone course that will culminate with the student sitting for these Microsoft certification examinations as part of the course final examination. Additionally, students taking this course will prepare to effectively create a technical resume, learn to conduct a job search, enhance job interview skills and prepare to secure a position in the IT industry.
General Education: At least 1 from each discipline required; 24 total credit hours required
Written and Oral Communication
ENG102 English Composition
4 Credit Hours
(Prereq. – ENG090 if applicable) Students taking this course will study and discuss rhetoric, style, and composition, with special emphasis on written communication skills.
ENG126 Oral Communication
4 Credit Hours
Students taking this course will develop the ability to express themselves effectively in public and private settings.
Mathematics, Statistics, and Logic
LOG215 Thinking Critically
4 Credit Hours
This course introduces students to the process of critical thinking and offers knowledge and experience that can be applied to academic, professional, and personal growth. Students will learn to examine and evaluate the information they are exposed to, confidently select appropriate evidence from conflicting data, and craft that evidence into viable answers, arguments or solutions.
MAT101 Understanding Mathematics
4 Credit Hours
(Prereq. – MAT090 if applicable) Students taking this course will examine the fundamental principles of mathematical theory and grow to understand the logic and inter-relationship of various mathematical functions.
MAT214** Algebra
4 Credit Hours
(Prereq. – MAT090 if applicable) Students will learn algebraic problem solving, radicals, quadratic equations, polynomials, inequalities, and applied problem solving.
MAT220** Algebra and Basic Statistics
4 Credit Hours
(Prereq. MAT090, if applicable) This course introduces algebra topics and basic elements of exploratory data analysis. This course will cover constructing, evaluating and analyzing mathematical models, specifically linear and exponential functions, to represent relationships in quantitative data.
Arts and Humanities
ETH205 Ethics
4 Credit Hours
Students taking this course will study ethical thought and ideals, with emphasis on the central assumptions of personal and social morality. Students will also investigate ethics and related problems in industry, civil society, and the typical American community.
GEN241 Cultural Appreciation
4 Credit Hours
The need for cultural awareness doesn’t just apply to one’s relationship with others; conflicting cultural perspectives often exist within the individual. Students will learn to appreciate their own heritage and understand how their heritage influences their perspectives while gaining an appreciation for the cultural heritage of those around them. Students will be challenged to think and discuss their beliefs and opinions in light of cultural influence and understand how those values affect their work ethic and working relationships. Course content will incorporate experiences similar to those that will occur in the vocation’s students have chosen to study.
Social and Behavioral Sciences
POL202 Political Science
4 Credit Hours
This course provides the student with the means and opportunity to engage their government as a concerned individual. Global political systems and principal theories will be examined and compared to events and decisions affecting each student at the local level. Throughout the course, students will be encouraged to become participants in their local government and to recognize and understand the various challenges that influence local decisions. The information and skills students learn in this course may be applied to many professional fields.
PSY127 Psychology
4 Credit Hours
This course provides students with an overview of the fundamental principles and methods of psychology. Topics for discussion include biological basis of behavior, sensory and perceptual processes, learning, motivation, developmental changes, personality, social behavior, and behavioral disorders.
PSY200 Human Growth and Development
4 Credit Hours
This course is designed to study human growth and development across the life span with emphasis upon normal growth and milestones achieved in the physical, cognitive, social, and emotional systems. Professional consideration is given to understanding changes that occur at different stages of development, and how care and interaction with individuals needs to be appropriate for their stage of development.
SOC103 General Sociology
4 Credit Hours
This course is a combination of applied sociology, communications and interpersonal relations designed to acquaint the student with the tools for self-examination and understanding of business and social relationships.
Physical/Natural Science
ENV101 Environmental Science
4 Credit Hours
Environmental Science is a general course for non-biology majors in which students will explore the following basic principles: concepts required to understand interrelationships of the environment and the natural world; environmental problems both natural and man-made; risks associated with air, water, land pollution; health of humans and ecosystems; deforestation and climate change; overpopulation, and environmental law, economics, and ethics.
BIO101 Introduction to Biology
4 Credit Hours
Introduction to Biology is a general biology class for non-biology majors in which the following basic principles are explored: Characteristics of Life, Basic Biochemistry, Cell Structure and Function, Cell Metabolism and Reproduction, Genetics and Heredity, and Scientific Method. This class is intended for students who have never studied biology or who need to review basic biology.
For all courses: See course description for applicable prerequisites.
** This program requires either MAT214 or MAT220 or equivalent.