Why Clear Cache and Cookies?

Clearing the cache and cookies from a web browser is an important first-step for almost any troubleshooting for internet browsing. The ‘cache’ is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what’s actually coded into the website. Clearing cache and cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

First, click the Tools menu (three dotted lines in the upper-right corner).

Second, select History.

Third, select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data. 

First, click on the Tools bar.

Second, click on Options (On Mac, it’s labeled Preferences).

Third, on the menu to the left, select Privacy & Security.

Fourth, under the Cookies and Site Data option, click the “Clear Data…” button.

Fifth, select only the two options and hit clear now.

First, click on Safari on the top menu bar.

Second, click Preferences.

Third, click the Privacy tab.

Fourth, click Manage Website Data…

First, click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.

Second, click Privacy, search, and services on the left-side menu.

Third, under the section Clear browsing data, Click Choose what to clear.

Fourth, select Cookies and other site data and Cached images and files.

Fifth, click Clear Now.

First, click on the Settings menu in the upper-right corner.

Second, click Internet options

Third, under the General tab on the upper-left-hand side, scroll down to Browsing history.

Fourth, select Delete…

Fifth, check the Temporary Internet files and website filesCookies and website dataHistory, and Download History boxes.

Sixth, select Delete

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